Proactive crisis management of urban infrastructure can prepare us for fast and efficient acting in case of the unwanted event in urban infrastructure as a result of natural disaster or technical problem. A common reason is unpredictable or intentional acts of humans. The main objective of our work is the multi‐disciplinary approach on urban water distribution infrastructure vulnerability and handling of acute crisis situations. Complete life‐cycle crisis management  (e.g. planning, design, construction, operation, maintenance and rehabilitation of drinking water infrastructure) is essential for minimizing harm to human lives and to reduce cost.